FAQ
Frequently Asked Questions
Do you ship to the United States?
When selecting a welding machine, consider the following:
Purpose: Are you using it for industrial work or home projects?
Materials: Will you be welding steel, stainless steel, or aluminum?
Welding Process: Do you need MIG, TIG, or Stick welding?
Power Requirements: Does the machine support the voltage available at your location (110V, 220V, or 3-phase)?
If you’re unsure, feel free to contact our support team for personalized recommendations.
Do your welding machines come with a warranty? How does the warranty process work?
Yes, we offer a standard 1 year warranty, depending on the model. The warranty covers:
Electrical issues
Control panel malfunctions
Core component failures (not due to misuse)
You’ll need your purchase receipt to request warranty service. You can file a claim online or through an authorized dealer.
What welding processes do your machines support?
Our machines support multiple welding processes:
MIG (Metal Inert Gas) welding: Great for steel, stainless steel, and aluminum.
TIG (Tungsten Inert Gas) welding: Ideal for precision welding, especially stainless steel and aluminum.
Stick (MMA) welding: Suitable for outdoor and structural work.
Multi-process machines: For users who need flexibility with different welding methods.
How can I purchase your products? Do you offer online ordering?
Our machines support multiple welding processes:
MIG (Metal Inert Gas) welding: Great for steel, stainless steel, and aluminum.
TIG (Tungsten Inert Gas) welding: Ideal for precision welding, especially stainless steel and aluminum.
Stick (MMA) welding: Suitable for outdoor and structural work.
Multi-process machines: For users who need flexibility with different welding methods.
How long will it take to ship my order? How are shipping costs calculated?
Domestic orders: Most items ship within 1-3 business days, depending on availability.
Shipping fees: Fees may apply based on your location.
International orders: Shipping rates depend on weight and destination, with the buyer responsible for any customs fees.
What maintenance tips do you recommend to keep the machine in good shape?
Regular maintenance will extend the life of your welding machine. We recommend:
Cleaning the machine: Remove welding dust and debris to avoid clogs.
Inspecting cables and connections: Ensure everything is tightly connected and undamaged.
Maintaining the cooling system: Keep fans and vents free from blockages.
Using the correct consumables: Ensure welding wire and electrodes are compatible with the machine.
What should I do if my welding machine isn’t working properly?
If your machine encounters an issue:
Refer to the troubleshooting section in the user manual.
Contact our technical support team for guidance.
How can I stay updated on your latest promotions and discounts?
You can stay informed about our promotions through:
Our website: Check the latest announcements.
Email newsletters: Sign up to receive updates directly to your inbox.
Social media: Follow us on our official accounts for news and offers.
How can I contact customer service for help?
You can reach our customer support team through:
Phone: Available Monday to Friday, 9 AM – 6 PM.
Email: Responses within 48 hours.
What quality certifications do you have?
FCC/UL
Are you a manufactuer or trading company?
Manufactue
